What is Loopxo?
Loopxo is a customer relationship and growth platform for businesses that depend on repeat customers.
It combines customer management, Loops, rewards, offers, billing, Membership Cards, customer experiences, reporting and other tools around the relationship between a business and its customers.
What are Loops?
Loops are Loopxo's loyalty system.
Customers earn Loops according to rules created by each business and can use their progress toward rewards offered by that business.
Can Loops earned at one store be used at another?
No.
Loops are specific to the relationship between the customer and the individual business.
Is Loopxo only a loyalty program?
No.
Loops and rewards are part of Loopxo, but the platform also includes customer management, billing, Membership Cards, customer experiences, invoices, offers, reporting and other operational tools.
Who is Loopxo for?
Loopxo is being built through different business models.
The initial focus is on Loopxo Service and Loopxo Food, with additional models planned.
Which Service businesses are supported?
Initial Loopxo Service categories include:
Beauty salons
Men's salons
Pet grooming
Car washes
Which Food businesses are supported?
Loopxo Food V1 is focused on:
Cafés
Takeaway stores
Juice shops
Bakeries
Dessert shops
Can customers order food online through Loopxo?
Loopxo Food V1 is focused on counter/POS ordering and the ongoing customer relationship.
It should not currently be considered an online food delivery marketplace.
What is a Loopxo Membership Card?
A Membership Card represents the customer's digital relationship with a participating business.
It can give the customer access to relevant relationship information such as Loops and rewards.
What is Loopxo Wallet?
Loopxo Wallet is the customer application for the Loopxo ecosystem.
Customers can keep participating businesses, Membership Cards, Loops, rewards, offers, notifications and their Loopxo identity together.
Does one business see my activity with another business?
No.
Each business relationship is kept separate.
Stores access the customer information and activity relevant to their own relationship.
Do customers need a physical loyalty card?
No.
Loopxo is designed around digital customer identity and Membership Cards.
Can businesses control how customers earn Loops?
Yes.
Businesses configure the relevant earning rules and rewards available through their Loop program.
Can customers book appointments?
Supported businesses can enable customer online booking.
If the business disables the feature, appointments are removed from the customer experience.
Can I try Loopxo?
Loopxo is currently being introduced through controlled early access.
Businesses can join the waitlist and may be invited to experience Loopxo before wider availability.
Does joining the waitlist create an account?
No.
Joining the waitlist records your interest.
It does not automatically create a store or subscription.
Does Loopxo support digital invoices?
Yes.
Loopxo supports digital invoice functionality.
Regulated tax-authority connectivity is handled separately through the Loopxo Tax Authority Integration where available.
Is Loopxo only for Oman?
No.
Loopxo is being built in Oman, but the architecture is intended to support additional countries and regulatory environments over time.